Legal
Refund Policy
Last updated: September 29, 2026
The Full Saju reading is a one-time digital purchase of USD 4.99, delivered immediately after your payment is verified. This policy explains when we refund it and how to ask.
When we refund
Within 14 days of purchase, we refund in full when:
- The reading never opened. You were charged, our records show the reading was not delivered, and restoring it (below) does not work.
- You were charged twice. More than one payment was taken for the same reading.
- A technical fault on our side makes the reading materially broken or incomplete, and we cannot fix it within a reasonable time.
What is not refunded
- Change of mind or disagreement with the interpretation. The reading is digital content you ask us to deliver immediately. You confirm at checkout that the statutory right of withdrawal (EU, UK, and similar laws) ends once it is delivered.
- Requests made after 14 days.
- Payments you did not make. Report these to PayPal from your PayPal account; PayPal investigates unauthorized use.
How to request a refund
- Sign in. Requests are made from the account linked to the purchase at My readings, so only the buyer can ask.
- Try restoring first. Most access problems are fixed by signing in on the device you want to use and re-entering the exact birth details used at purchase.
- Submit the form. Use the refund request form, choose the reason, and describe any technical problem. We check your request against our delivery and payment records.
We review every request within 3 business days and reply by email. One request can be open per purchase. If you cannot use the form, email hello.sajulab@gmail.com with your PayPal transaction ID. Please do not send card or bank details.
How refunds are paid
Approved refunds go back to your original PayPal payment method. PayPal usually completes them within 5–10 business days. When a purchase is refunded, access to the related Full Saju reading ends on all devices.
PayPal buyer protection
You can also use PayPal’s resolution process. Contacting us first is usually the fastest way to resolve a problem. While a PayPal dispute is open, access to the reading is paused.
Your statutory rights
This policy does not limit any rights you have under the consumer protection laws of the country where you live.